Shipping policy
GENERAL INFORMATION
To ensure that your package is delivered correctly and that you receive your package within the timeframes we announce, please make sure your address is entered correctly and includes all relevant and / or required information. Using correct abbreviations, street numbers, apartment or building numbers, and routing information (if applicable) is critical to ensuring timely delivery. We are not responsible for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or entered incorrectly at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available for a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the merchandise will be imported on behalf of the recipient / buyer. The recipient authorizes CCGBOUTIQUE to import the merchandise on his behalf. Furthermore, the consignee / buyer agrees that CCGBOUTIQUE may delegate the obligation to import the goods on their behalf to a subcontractor (eg customs broker). The recipient will pay the taxes and duties in addition to the purchase price of the goods.
PROCESSING TIME
All orders are subject to a processing time that is independent of the time it takes for a shipment to reach its destination once the corresponding carrier has picked it up from our fulfillment center. Depending on a number of factors, standard domestic and international orders can take up to 3 business days (excluding Saturdays, Sundays, and holidays) to process.
After your payment is authorized and verified, standard orders can still take 3 business days to process. This is an estimate only and does not include weekends or holidays.
SHIPPING RATES AND DEADLINES
Estimated processing, transit, and final delivery times are included here for reference.
Please note that orders to U.S. destinations may take 1 to 12 business days from the date of shipment, not necessarily from the date it was placed, depending on the shipping method selected and the final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For US domestic and international orders, we will use USPS or UPS to ship to most locations. Alternate carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of payment.
SHIPPING COSTS
hipping costs are not refundable. If you reject any shipment from fashionnova.com, you will be responsible for the original shipping costs, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available for a PO Box.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information indicates that your package was delivered by the carrier, but you have not received it; you must contact us within 10 days to file a claim.
We will help you work with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
CCGBOUTIQUE does not assume or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.